Coronavirus Pushes Auto Dealers To Remove Customer Pain Points

Coronavirus Pushes Auto Dealers To Remove Customer Pain Points

It may have taken a global pandemic to cure the miserable malady consumer suffer from with impatience and, often, a lukewarm cup of coffee—the interminable process of buying a vehicle. It’s a process that can often take more than three hours from walking through the showroom doors, taking a test drive, dickering over price how much you’ll get for your trade-in, the dreaded visit to the finance office and finally, finally, getting the keys and driving away, breathing in that new car smell.

George Karolis, a longtime auto executive and current president of financial services company, The Presidio Group, aptly…

Continue https://www.forbes.com/sites/edgarsten/2020/05/12/coronavirus-pushes-auto-dealers-to-remove-pain-points/#7c10eca619b6

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